Courage Insight consulting supports you in the assessment of your environment in order to preserve and protect the human capital of your organizations.
Audits make it possible to discern in complex environments and are the basis for achieving transformations and driving change.
Principles :
- Assess the gaps between expectations and their achievement (satisfaction, motivations, etc.);
- Identify the sources and causes of tensions;
- Identify and characterize the company’s values and culture;
- Identify avenues for reflection and adjustment;
- Map risks (Conflicts, PSR, Satisfaction, Turnover, etc.);
- Suggest adjustments and recommend corrective measures.
Methodology :
In order to understand the nature of risks and conflicts but also the potential opportunities to improve the work environment, the conduct of audits is based on a structured set of methods, tools and means to identify the origins, types of conflicts and their impact on the functioning of the organization.
1. Preparing for the audit
- Objectives : To clearly define the objectives of the audit.
- Establishment of the audit team : Formation of a multidisciplinary team.
- Planning : Define observation periods, priority audit services, and interviewees.
2. Collection of Information
- Interviews and Interviews : Conduct individual and group interviews.
- Satisfaction surveys : Distribution of questionnaires
- Analysis of key indicators : The audit examines internal documents (complaints, disciplinary sanctions, absenteeism rates, etc.)
- Direct observation : Directly observing the day-to-day operation of the company.
3. Cause Analysis
- Typology of dissatisfactions : Classify the dissatisfactions encountered (interpersonal conflicts, organizational conflicts, distribution of powers, resource tensions, etc.).
- Identifying causes : Analyzing the Source Causes
- Use of analysis tools :
- SWOT analysis : (strengths, weaknesses, opportunities, threats)
- Ishikawa diagram : Also known as a cause and effect diagram, this tool helps visualize and categorize potential causes of conflict.
- Other analysis grids
4. Summary of results
- Identifying Key Points : Writing a Report
- Mapping : Synthetic visual representation
- Impact analysis : Estimation of the impact on productivity, employee engagement, quality of work, and social climate in the company, etc.
5. Proposals, avenues for reflection, recommendations and corrective actions
- Improvement of communication processes
- Training and awareness
- Establishment of negotiation mechanisms :
- Improvement of the working environment :
6. Monitoring and evaluation
- Follow-up on recommendations : Define a plan with key indicators
- Continuous evaluation : Establish an internal audit system or a continuous evaluation process.